Returns and exchanges

All returns and exchanges must be requested within 7 working days from the day the package was delivered.

We will send your money back or send you another pair of shoes if your shoes don't satisfy you fully. You must send us your purchase in its original box and, if there were any, with all the accessories delivered with the shoes( laces, cards, etc. ).

After inspection we will credit your Paypal act or credit card in the amount you've paid for the shoes, forwarding charges deducted. If you're a French customer, we can send you a check or credit you Paypal act or credit card.

Make sure before you order that the size fits you.

We also inform you that we're not responsible for the damage done during the delivery.

We thank you for your comprehension.

Informations about the shipping

As soon as your order is placed and your payment is accepted, you receive an email that confirms your purchase and at the very most, your shoes will be sent 4 days later. We will only ship on tuesday and thursday. ATTENTION : if you order between thursday and monday, we will ship on tuesday. Every order placed tuesday or wednesday will be shipped on thursday. We will search for the best and least expensive ways to send your shoes , we don't make money out of the shipping of your products.

We exclusively use Colissimo or Coliposte (2 french services of La Poste) for all shipping to make sure your shoes arrive fast. The options at your disposal will change the speed of delivery. The delay and the prices of shipping are not up to Sneakerzion.com but depend on the mail and the country where the shoes are delivered. Tell us by email when you receive your sneakers if you can. If you do not receive your sneakers after three weeks, please contact us.

Prices are only available during the checkout process after you have ordered your shoes.

The customer admits he carefully read all the general conditions of sale written on these pages and admits he accepts them without any possible dispute.